Privacy Policy

This policy explains, in plain language, what information VelaCall handles when you use the service and the choices you have about it. VelaCall is operated by the team reachable through our contact page. If anything here is unclear, ask us — privacy questions deserve real answers.

1. Who This Policy Covers

This policy applies to visitors and users of VelaCall, an adults-only live video chat service available at velacall.live. By using the service you confirm that you are 18 or older. If you do not agree with this policy, please do not use the service.

2. Information We Handle

Like most video chat services, VelaCall works with a few categories of information:

• Account information. If you create an account or sign in, we handle the details needed to identify you — such as a username, email address, or a sign-in token from a third-party login provider — plus your age confirmation.
• Device and technical data. Your browser and device share standard technical information: IP address, browser type and version, device type, operating system, and approximate region derived from your IP address. This keeps the service working and helps prevent abuse.
• Usage data. We keep track of how the service is used — pages visited, features used, session timing, and similar events — to understand what works and what needs fixing.
• Camera and microphone access. Live video chat requires your camera and microphone. Your browser asks your permission before either is used, and you can revoke that permission at any time in your browser settings.
• Payment-related information. If you choose a paid interaction, the purchase is processed by a payment provider. We receive confirmation of the transaction, not your full card details.

3. Cookies and Analytics

VelaCall uses cookies and similar technologies for the essentials — keeping you signed in, remembering your preferences, and protecting the service from abuse — and for analytics that show us, in aggregate, how the site is used. Most browsers let you block or delete cookies; doing so may limit some features, such as staying signed in.

4. The Connected Service Platform

VelaCall is a front door to a live video chat experience operated with a connected service platform. When you start a conversation, the technical heavy lifting — matching, video delivery, moderation tooling — runs on that platform, which means some of the information described above is processed there as well. We expect any partner platform to handle your information with the same care described here.

5. What We Don't Do With Your Information

We do not sell your personal information. We do not use your camera or microphone without the permission your browser asks for. And we do not turn your conversations into advertising profiles.

6. Your Choices

• What you share on camera is your call. Keep your address, workplace, and financial details out of view, and share only what you are comfortable sharing.
• Camera and microphone permissions can be granted or revoked in your browser settings at any time.
• Cookies can be controlled through your browser, with the caveat that some features may stop working.
• Questions and requests about your information — including access or deletion requests — can be sent through our contact page. We read everything, and we will do our best to respond and help.

7. Changes to This Policy

If this policy changes, the updated version will be posted on this page. Continuing to use VelaCall after an update means you accept the revised policy, so it is worth an occasional re-read.